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Relationships & Rights — Why Trust Comes Before Every Move

How trust, 1:1 accompaniment with Livia, and working alongside families hold up the fourth pillar of Hangar — and why the teenager stays at the centre of his own decision.

Bettina Bossart
Bettina Bossart ·
Last updated: June 19, 2026 · 5 min read
A mentor listens attentively to a young person in warm light — presence, trust, being seen.

We set impulses. The teenager decides to move. And then we walk with him in the direction he chooses.

Telling a teenager that school matters sounds reasonable. But many steps can only be taken through trust, and that trust doesn't grow from good advice. A teenager trusts only when he sees your life and senses that you truly mean well — because everything around him tells a different story.

Money in a gang is often the easier way to earn something. Sometimes he is asked to help out early and bring money home, so he delivers food after school. By the end of the day he is too tired to focus on class. And at home so many people share so little space that there is no quiet corner to study.

Anyone who shouts "education matters" into that life stays noise. But someone who lives that belief, shows up, asks real questions and truly listens opens a crack where another possibility can enter. That is why relationship is the fourth pillar. It is trust that lets us encourage a teenager and challenge him to take a few steps.

And still, the teenager stays at the centre of his own decision. We can't make it for him. What we do is set impulses — nudges that encourage, that move, that might open a new horizon. An impulse always comes before any movement. We set impulses, the teenager decides to move, and then we walk with him in the direction he has chosen. That is what sets Hangar apart from a school or a programme.

The 1:1 accompaniment with Livia

Because the structure of the neighbourhood exposes teenagers to real dangers, we want to be near. For this, Hangar employs Livia, who walks alongside each one of them one to one. It is not about teaching a lesson, but about knowing what is really happening in their lives.

When a teenager lives with his grandmother and the grandmother has an accident, the only caregiver is gone from one moment to the next — maybe for a while, maybe for good. If we are close enough, we know what is happening and can support him better. So many factors shift every single day, and what runs well today may not run tomorrow. In the middle of all that uncertainty, we want to be the one factor that is certain and safe. So we meet regularly, every few months, and look together: where is the teenager now, and where is the goal?

Why we work with parents and caregivers

The vast majority of teenagers still live at home or move through life with their caregivers. That is why it matters to us not to place goals over their heads, but to work with them. Many depend on the system they have at home, and when that system doesn't function, we can set the finest goals — they simply can't reach them alone.

One example: a young person needs medication, and his mother decides from one day to the next to stop it. In this case the son can't decide alone; everything runs through his caregiver. If we are close enough to the mother, we can encourage her to return to the doctor, so the medication is set again and the son can keep growing without coming to harm.

At home, teenagers often struggle. They are at an age that is challenging in itself, and on top of that comes the instability. When we help parents build bridges to their teenagers, instead of tearing bridges down, everyone wins.

What "Rights" means in the pillar's name

Many teenagers have never completed basic administrative steps. They are missing registration or tax numbers that, in Brazil, matter from childhood. Without them, much stays closed off — they can't get into museums, can't take up cultural offerings, and stay shut out of the shared life of society.

So we help them obtain these numbers. Or we connect them to the offices, because certain procedures can only be decided there. That way we set help in motion and open doors that would otherwise stay shut. This is rights work: not theoretical, but very practical. The right to belong to your own city.

The hardest part of relationship work

These teenagers grew up in very unstable, often traumatic conditions. That makes them, today, inconstant: one week they come, the next they don't, and they are exposed to many influences. It takes a very long breath. They show up, then stay away again — and accepting that, without judging and without criticising, is the hardest part.

When they return, we take them back in and set impulses again. We hope they change their flight line, because for many the day comes when they can. Some can't yet. The challenge is to accept their inconstancy without ever closing the door — impulse after impulse, with no pressure and no manipulation.

An honest note to close

Our project is only six months along. That is too short to see deep accompaniment and its fruit just yet. But I have already led similar work in Switzerland, and years later — fifteen, eighteen years on — I heard from teenagers of that time how much hold it had given their childhood. There I can look back.

Here, for now, it is small steps and small wins — and those we celebrate. The big transformations are not written in six months. But trust is growing, and it is right there, in the relationship, that change becomes possible.